Terms & Conditions
PLEASE READ BEFORE BOOKING - BY PURCHASING FROM THE GRAZE GIRLS YOU THEREBY AGREE TO OUR TERMS & CONDITION LISTED BELOW.
Graze Boxes & Platters - Payment in full is required to secure your order.
Tables - A 50% deposit is required to secure your order, with the balance being due 2 weeks before your event. If we do not receive payment in full by this time we reserve the right to cancel your order.
We require at least 48 hours notice for boxes, 1 week for platters and at least two weeks notice for grazing tables.
For larger bespoke orders, if your order is cancelled two months (or more) before the date booked, we will issue a 50% refund. Unfortunately, we do not offer any refunds for cancellations within two months of the event, only date changes if we are told well in advance and have the availability. If an event needs to be cancelled due to Covid-19 related issues the above still applies.
Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates.
Seasonal Produce & Supplier Availability
As our produce is sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be slight changes from season to season. We may also face supplier issues at times, and so cannot guarantee each and every product. We will always use an alternative or use more of another product to compensate.
It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. The GRAZE GIRLS will not be held responsible for any adverse reactions to our food consumed after this time.
Dietary Requirements & Allergies
Please notify of any allergy and dietary requests, however, we cannot accommodate special allergy requests due to the high risk of contamination. If you or your guests/clients have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:
Cereals containing gluten (including Wheat, rye, barley and oats)
Tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashew nuts, pecans, pistachios and macadamia nuts)
Sulphur dioxide and sulphites
The Graze Girls are not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.
Delivery will be attempted. If no one is in, the package will be handed to a neighbour. Failing that, delivery will be left in a safe place. This is because fresh food products cannot be couriered back to HQ. The GRAZE GIRLS are not responsible for the product once left in a safe place or with a neighbour.
Unless our clients/customers explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms.